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Inclusive Access FAQs

Note: Click on a question to open the answer.
What is Inclusive Access?

  • The Inclusive Access program is a textbook model in collaboration with top publishers that converts traditional print textbooks into digital content.
  • All students in a class buy into the content, lowering the cost for everyone.
  • All students in the class will be billed for the content approximately 10 days prior to the first day of class and have access to the content on the first day.
  • The digital content may also include courseware for submitting homework and/or quizzes.

What are Interactive or Adaptive Learning Platforms?
  • Interactive Learning Platforms, or ILPs, are much more than just e-books. They are interactive software platforms developed to provide an enhanced learning experience beyond reading the text.
  • They may include multimedia video and audio presentations and animation, and adaptive quizzes and homework sets which link directly to the related section of text when incorrect answers are given.
  • They also allow for various levels of customization by the instructor, peer-to-peer sharing of notes, and the creation of digital flashcards you can use with smartphone apps.
How much does Inclusive Access cost?

It includes an average retail price of $90

How will I get my access code?

If your instructor is using Inclusive Access, you are already enrolled to receive the digital course materials. Watch your student email account ( for the following information:

  • One week before classes begin, you will receive an email from [email protected] that will contain Inclusive Access information including:
    • A link to your personal Inclusive Access Student Portal
    • Current enrolled courses
    • Price of Inclusive Access materials
    • Opt-Out directions with deadline
      • Opt-Out deadline is 10 days following the first day of classes.
  • No later than the first day of class, you will receive directions from your instructor either in class or via email regarding use of Inclusive Access materials.
  • Five days following the start of classes you will receive a second email from [email protected] reminding you of the use of Inclusive Access materials and the approaching Opt-Out deadline to not incur fees for these materials.
  • On the tenth day of class, [email protected] will send a final notice reminding you to Opt-Out if you no longer wish to use these Inclusive Access materials.
How do I pay for my access?

Inclusive Access charges will be posted to students My Central account approximately 10 days prior to the start of classes. Refunds for students who have opted out of these materials will have credits posted to their accounts periodically. To view pricing for Inclusive Access materials, refer to:

What does it mean to opt-out?

Opt-Out means access to the digital course material will be turned off and you will not be able to view online content, submit online homework, take online quizzes, etc. If you do not wish to participate in Inclusive Access, you have the first 10 days of the semester to actively Opt-Out of the program at your Personal Inclusive Access Student Portal. The Opt-Out procedure is outlined in your emailed information from

[email protected]



Why would I Opt-Out?
  • Dropped the course.
  • Acquired digital materials previously (e.g. Cengage Unlimited).
  • Instructor no longer requires materials.
I Opted-Out by mistake and realized that I still need my access. Can I opt back in?

Yes, you can opt back in any time before the 10th day of the semester by accessing your Personal Inclusive Access Student Portal. The link to your Personal Inclusive Access Student Portal is located in your UCM student email from [email protected]

I did not opt out, but I did not register my access or use the online platform. Will I still be billed?

Yes. All students who are enrolled in a course using Inclusive Access are automatically considered part of the program. To avoid being billed you must opt out online during the first 10 days of class.

I dropped the course. Do I still need to opt out?

Students who drop the course during the first 10 days of class will automatically be Opted-Out and will not be billed. Students who withdraw from the course after the 10th day of class will not be eligible to receive a refund on Inclusive Access materials.

I am still enrolled in the course, but I forgot to Opt-Out and missed the deadline. Can I get a refund now?

Once billing has been completed, there are no refunds.

I am wait-listed for the course. Will I still have access to the digital course material and do I need to Opt-Out if I don’t get into the course?

Only enrolled students have access to the content on the first day of class. If you are added to the enrollment for the class, you will be given access to and charged for the digital content.

Who should I contact if I am having trouble with access to the online content?
First, try the online help desk of the publisher for your course’s content (see links below). If you can’t find who your publisher is, or if you are unable to get a resolution from the publisher, please email us at [email protected] for further assistance.
I didn’t get an email about my course, but other students in my class did. Was I sent an email?

Only students enrolled in courses using digital materials delivered via the Inclusive Access platform will receive emailed instructions from [email protected]. If you believe you have not received an email, please check your Spam and Trash folders. If you do not find emailed instructions, please contact the University Store at [email protected] for assistance. Please include your full name, Campus ID#, phone number, and course number in your email to the bookstore.

I have further questions that were not addressed. Who do I contact?

If your question wasn’t answered in this FAQ, please email [email protected] for more information.

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